FAQ
FAQ
Frequently asked questions
Frequently asked questions
Products
The nutritional values and ingredients can be found on the product packaging and in the respective product description in the online shop. As recipe changes are possible, you should always read the list of ingredients for the respective product, as for technical reasons the changes cannot be entered in the online shop at exactly the same time.
All products are vegetarian and therefore suitable for a vegetarian diet.
There are 3 vegan products in our range: Grissini Sesame, Bread Less and Brownie Chocolate.
Our products can be found in detail retail, organic stores, Edeka, Rewe, dm and Kaufland.
Unsere Produkte sind im Fachhandel, Bio-Märkten, Edeka, Rewe, dm und Kaufland zu finden. Here can be found a store locater to find the shop nearest for you.
This always depends on the product in question. The consumption recommendation can be found on the packaging in the form of an icon. All products with the "Ready to eat" icon can be eaten straight away. However, if you prefer something crispier, you can also bake them or toast them briefly. The breads can be toasted or prepared as a sandwich if required.
No, all Schnitzer products have been baked before. There are no baking mixtures in our product range.
The brownie is ready to eat and comes in a paper tray. It can be cut into pieces and enjoyed straight away.
Retail products have a shelf life of up to 4 months. You can find the best-before date on the respective product.
Once opened, the products should be stored in an airtight container and consumed within 2 - 3 days.
Fibre is an indigestible food component that has health benefits for the human body. Schnitzer products can support the intake of 30 g of fibre per day recommended by the German Nutrition Society (DGE).
The Health Claim Regulation defines various fibre claims in food products. A food product is a "source of dietary fibre" if it contains at least 3 g of dietary fibre per 100 g of product. A high fibre content of at least 6 g per 100 g can be described as "rich in fibre".
Fibre supports the human body. They regulate blood sugar levels and make you feel fuller for longer. They also protect against high blood pressure and promote intestinal health.
Xanthan gum is a long-chain carbohydrate and is used in gluten-free foods as a thickening and gelling agent. It binds water to the other ingredients, making the dough more elastic and mouldable. Xanthan gum also keeps products fresh for longer and prevents bread from staling.
The Schnitzer products are produced on the basis of different flours, such as rice flour, corn flour, buckwheat flour and wholemeal oat flour. The respective ingredients can be found on the product packaging and in the product description in the webshop.
Yes, all products are produced without gluten-free wheat starch.
We do not use any genetically modified ingredients in our products.
Nine of our products have been tested by Monash University in Australia and certified as low in FODMAPs. FODMAPs are certain carbohydrates that can lead to digestive disorders in sensitive people. Low FODMAP products can relieve the bowel and reduce symptoms of irritable bowel syndrome. You can find out more about FODMAPs. More on this topic can be found here.
We are constantly optimising our products and reducing the amount of added sugar. The following products are already free from added sugar: Rustic bread, Grainy bread, all slices, Oat bread, Grainy baguette, Rustic baguette, Rustic baguettini and Tomato grissini. They only contain natural sugar.
Company
The company is based in Offenburg, in the south-west of Germany. At this location, we produce in a modern bakery with a high level of craftsmanship and the expertise of experienced master bakers and journeymen bakers.
We are always on the lookout for new employees. You can find the vacancies here.
You are welcome to send an initiative application to Ottilia Erlewein (oe@schnitzer.eu) and we will look for a suitable position for you in the company.
You can contact us directly by filling out the Contact form. We will try to answer your request as quickly as possible.
The retailer sets the prices for the products individually. As the manufacturer, we only provide a recommended retail price.
We are constantly trying out new things with our products and share them on our social media profiels or on this website here.
If you are not satisfied with one of our products, please contact us using the Contact form. We will then take care of your request as quickly as possible.
Webshop
Within Germany, the shipping costs are €6.00. From a gross value of goods over €50.00, shipping is free of charge. Outside of Germany, the shipping costs vary according to weight and zone. Here are all costs according to country.
Yes, from a gross value of €50.00 your order is free of shipping costs within Germany.
Yes, we are delivering into the countries: Germany, Switzerland, France, Austria, Belgium, Italy, Spain, Luxembourg, Netherlands, Sweden
The minimum order value in our shop is €20.00.
We offer a variety of payment options in the webshop: American Express, Appel Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Union Pay, Visa
Yes, express checkout is possible with the following services: Shop Pay, PayPal and Google Pay.
The discount code can be entered at the order checkout and will be applied before payment is made.
Click the field "View address" in your profile, followed by "edit" to adapt your personal data.
If you would like to have your parcel delivered to a packing station, please enter the number of the packing station in the address field under street and your postcode in the address supplement. Please note that the billing address cannot be a packing station.
We are happy to take your order by phone on:
Mills & flackers
The electric mills (Cerealos, Vario)can be used to grind brown rice and white rice.
Only the Bosch, Kitchen-Aid and Kenwood large grinding attachments are suitable for grinding rice.
With the small Jupiter and Kenwood small grinding attachments, we recommend processing the rice in stages.
Of the hand mills, the Country, Manus I and CH are suitable for grinding rice.
We do not recommend grinding parboiled rice with our mills.
All our grinders have a stone grinder. This is generally not suitable for grinding seeds containing oil, as this causes the stones to become brittle and stick together. 1 tablespoon of linseed, sesame and chia mixed with 500 g of grain can be ground with the electric mills and the grinding attachments.
The manual mills are generally not suitable for grinding oily seeds.
Our Campo with stainless steel rollers is suitable for flaking oily seeds
.Excluding corn, all types of grain that are roughly the size of a grain of wheat can be flaked.
The only difference between our flakers is that the Campo with stainless steel rollers allows you to flake oily seeds in addition to grain. This is not possible with the Campo with stone rollers, as the oil in the seeds can cause the stones to stick together and become brittle.
It depends on how much flour you want to grind at a time.
The Cerealo 125 allows you to grind up to 125 g of fine flour per minute and a maximum of 2.0 kg in one process.
With the Cerealo 200, you can grind up to 200 g of fine flour per minute and a maximum of 3.0 kg in one process.
The grinders should not be operated for long periods at a time, as otherwise the motor may overheat and the grinder may be damaged.
Repair takes between 6-8 weeks.
Please send the mill directly to our address:
Firma Schnitzer GmbH & Co. KG, Marlener Str. 9, 77656 Offenburg.
We would like to ask you to fill out the form on our homepage in advance and enclose it with the mill.https://www.schnitzer.eu/de/reklamation-muehlen/
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The warranty period of 5 years begins with the purchase of one of our appliances. Simply keep the invoice and send it with the warranty claim. No separate registration is necessary!
During the guarantee period, Schnitzer will rectify all defects that are demonstrably due to material faults or faulty workmanship. The guarantee assumes that the appliance has been used properly.
It may be that the grains have become jammed between the stones. This happens when the grinder is first filled and then switched on. Mills should always be switched on first and then filled.
To solve the problem, remove the grain from the mill. You may need to set the grinder to coarse so that all the grain falls out. The grinder can then be switched on again and refilled.
Spare parts are no longer available for the following models: FE or FE 100/ AE / BE / BH / Allegro / Forma Fit / Gallé / KE / Ligno 100 / OH / OE / RH / VE / PE 200
These models have not been in the range for decades, which is why repairs are no longer possible.
